Besides location tracking, the Cargo Companion can track temperature, air pressure and whether the package is dropped
Southwest Airlines’ award-winning Cargo Team is rolling out a new tracking capability, allowing customers to receive real-time information as Southwest moves their shipments from origin to destination.
This year, we invested in a plane-side scanning process, marking a significant technology advancement for our Cargo operation. This enabled our internal teams to track and trace cargo as it moves throughout the Southwest network from start to finish.
Since rolling out the initial process, we are now making this information available to our customers so they have direct access to their shipment’s scanning data. In addition, we have made several enhancements for a smooth and user-friendly experience with the ability to:
- View timestamps of the moment cargo is loaded on and off the plane.
- Opt in to receive additional tracking emails for the confirmed departure and arrival of their cargo.
- Easily find shipment information with a more streamlined tracking page structure.
