Etihad Cargo strengthens US Commercial Team with the appointment of General Manager – Americas


Etihad Cargo has appointed Caroline Pappas as General Manager – Americas, expanding its US Commercial team.

Abu Dhabi, United Arab Emirates – Etihad Cargo, the cargo and logistics arm of Etihad Aviation Group, has appointed Caroline Pappas as General Manager – Americas. Based in Chicago, Pappas will report directly to Etihad Cargo’s Director – Cargo Commercial West, Mark Faulkner. She will be responsible for establishing new and further developing existing relationships with Etihad Cargo’s customers based in North and South America.

Pappas joins Etihad Cargo with over 30 years of sales and commercial experience within the air cargo sector, reinforcing the carrier’s commitment to the market. In her previous roles, Pappas has been instrumental in negotiating and securing long-term contracts with global freight forwarding customers and shippers, identifying and implementing marketing and sales strategies, and identifying strategic opportunities to increase market share and revenues.

“Etihad Cargo is delighted to welcome Caroline to the team,” said Tim Isik, Etihad Cargo’s recently appointed Vice President – Commercial. “Caroline’s appointment further strengthens Etihad Cargo’s commercial team in the region. I have every confidence Caroline’s experience and knowledge will contribute to Etihad Cargo’s long-term plans for US expansion and further cement the carrier’s position as the air cargo partner of choice for Etihad Cargo’s customers in the Americas.”

“I’m thrilled to be joining Etihad Cargo and working alongside such an accomplished team,” said Pappas of her appointment. “As Etihad Cargo continues its ambitious growth plans in the region, I am looking forward to working closely with Mark and the rest of Etihad Cargo’s commercial team to achieve the carrier’s future objectives.”

Etihad Cargo operates daily cargo-passenger flights in and out of New York, Washington, and Chicago, and six flights per week in and out of Toronto. The carrier also operates two freighter cargo flights per week via Europe to Chicago, supported by an offline network.

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Devender was born in the year when the Beatles Group was formed. He holds two master’s degrees in English Literature and Public Administration. He also has an Honors degree in English Literature and a post-graduate diploma in Corporate Communications and Public Relations. He was closely associated with the Indian State Transport Undertakings and Ministry of Transport in his role as Corporate Communications and PR specialist for over two decades handling domestic and international organizations. He ventured into business forming his own Media House, Profiles Media Network Private Limited which is now a twenty years old company. Excelling as an editor, Marketing, PR, Anchor, and Advertising specialist, he is now expertly navigating the world of social media. A widely traveled professional internationally, Devender has a deep understanding of the Air Cargo, Cargo Business, Cargo Airports, Freighters and Cargo Industry at large.