Silk Way West Airlines, a member of the Silk Way Group and one of the fastest-growing cargo carriers in the Caspian and CIS regions, has launched its redesigned website, accessible at www.silkwaywest.com. The website includes several new features, including a responsive, user-friendly layout, simplified navigation and newly integrated online booking services along with enhanced freight tracking and a CO2 calculator to improve the customer experience.
In addition to improving existing functionality, two new online services have been added to better serve the airline’s customers. An online booking feature enables forwarders and sales agents to send cargo inquiries directly to the airline through the website and receive a booking confirmation with flight data by email. The enhanced tracking service with an integrated CO2 emission calculator offers real-time status tracking through the website, which calculates carbon emissions generated from shipments based on cargo weight, origin, and destination. The new features demonstrate the company’s drive to improve the customer experience by digitalizing services and achieving a carbon-neutral footprint.
Commenting on the new services, President of Silk Way West Airlines Wolfgang Meier said: “I am proud to share the passion of our team that redesigned our website, making it even more attractive and optimizing its functionality. Adjusting the website in line with our new corporate identity and adding useful features and important functions makes it a great experience for customers to step into the Silk Way world. The next stage in digitalizing our processes is the launch of online booking through our website, which will further enhance our capacity to reach prospective clients.”
“We are delighted that our latest project brings us together in providing state-of-the-art tracking capability to Silk Way West Airlines’ newly redesigned website, together with an online query and interactive quotation feature through our QuoteIt platform to further enhance digitally driven growth. It is sensational to witness this development and we are looking forward to continued synergies and cooperation between our two companies”, said
Cristina Pheysey, Managing Director ENXT Solutions GmbH.
Silk Way Group, founded in July 2006, is a dynamically developing group of companies that occupies a leading position in the Azerbaijani economy. The group was re-organized into three companies in 2019 – Silk Way Airlines, Silk Way West Airlines, and Silk Way Technics, providing air cargo transportation and aircraft maintenance services.
Founded in 2012 in Baku, at the heart of the Silk Road, Silk Way West Airlines operates around 350 monthly flights across the globe via its fleet of 12 dedicated Boeing 747-8F and 747-400F aircraft based at Heydar Aliyev International Airport. On April 28, 2021, Silk Way West Airlines signed a strategic fleet expansion agreement with Boeing for the purchase of five state-of-the-art 777 Freighters. The airline’s annual cargo turnover exceeds 500,000 tons, while its growing route network covers over 40 destinations across Europe, the CIS, the Middle East, Central, and Eastern Asia, and the Americas. South Korea’s Incheon Airport honored Silk Way West Airlines with the prestigious ‘Cargo Airline of the Year 2020’ award.
ENXT Solutions is a German cargo software solution provider with over three decades of team experience, bringing industry expertise and technical talent to connect and build their partners’ ambitions through open digitalization, facility of data storage, transfer, and output clarity (with Business Intelligence). With a motto of “Simplicity for the User, Efficiency for the Organization,” ENXT Solutions’ goal is to prioritize maximum output with minimum resources.
