CharterSync launches new booking management system


CharterSync is celebrating four years of air cargo charter disruption by becoming the first air cargo charter company worldwide to offer a fully integrated digital end-to-end booking process and management system for freight forwarders.

CharterSync is debuting the updated system at Air Cargo Europe 2023, showcasing the powerful new time-saving features that build on the company’s reputation for driving change in the air cargo charter industry using digital disruption and innovation. The new system will be rolled out to customers in June 2023.

Fully integrated into CharterSync’s existing web and mobile booking platform, the new process captures and consolidates all data and documentation associated with a charter booking, aggregating it into a central ‘hub’ which can be accessed in real time by all parties.

The system is expected to be rolled out to customers next month (June).

Fully integrated into CharterSync’s pre-existing web and mobile booking platform, the new process captures and consolidates all the data and documentation associated with a charter booking, aggregating it into a central ‘hub’ which can be accessed in real-time by all involved.

Accessible by “an intuitive booking dashboard”, the system offers access to key documentation such as air waybills (AWBs), permits, air cargo manifests, customs declarations, load plans, technical drawings, and emails and other correspondence conducted off-platform as required.

Another significant efficiency of the system is its capacity to automate and expedite the contract phase of a charter booking, thanks to its integration with PandaDoc, an electronic signature software tool that populates a contract template with data and client information extracted during the booking process.

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“It is genuinely thrilling to unveil our new end-to-end process at Air Cargo Europe, where CharterSync was first launched. The new process allows us to smooth the customer pathway and bring enhanced value and efficiency to customers. Aggregating all information about the booking in one place enables CharterSync to eliminate a key pain point while removing the risk of miscommunication, mislaid documentation and human error,” Ed Gillett, co-founder and director of CharterSync, said.

The new digital booking process was developed in response to customer feedback following the relaunch of the CharterSync charter booking platform in mid-2022.

Gillett said: “This game-changing development in the booking management process will benefit all our clients – whether managing a time-critical flight where every second counts, or longer-term projects where meticulous planning is required with multiple documents and diagrams. “It will complement other recent enhancements to the platform such as live flight tracking via our RocketRoute integration, which allows freight forwarders to monitor the aircraft’s position across any phase of their booking while providing total visibility into how their charter is tracking against its schedule.”

Co-founded by airline enthusiasts and commercial pilots Ed Gillett and Simon Watson, CharterSync has disrupted the industry by streamlining and reinventing the air cargo charter booking process, putting customer service, price transparency and efficiency at the core of their proposition. Having launched with a focus on UK/Europe-bound cargoes, CharterSync now provides services to a global client base, with global charter flights representing 75 per cent of its business – a 350 percent increase year-on-year. Serving hundreds of different customers on six continents, CharterSync specialises in key sectors such as humanitarian/disaster relief, entertainment and events, pharmaceuticals, automotive supply chain, dangerous goods, and just-in-time logistics.

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Devender was born in the year when the Beatles Group was formed. He holds two master’s degrees in English Literature and Public Administration. He also has an Honors degree in English Literature and a post-graduate diploma in Corporate Communications and Public Relations. He was closely associated with the Indian State Transport Undertakings and Ministry of Transport in his role as Corporate Communications and PR specialist for over two decades handling domestic and international organizations. He ventured into business forming his own Media House, Profiles Media Network Private Limited which is now a twenty years old company. Excelling as an editor, Marketing, PR, Anchor, and Advertising specialist, he is now expertly navigating the world of social media. A widely traveled professional internationally, Devender has a deep understanding of the Air Cargo, Cargo Business, Cargo Airports, Freighters and Cargo Industry at large.