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Cargo Newswire

DNATA Singapore Streamlines Ground Handling at Changi Airport with News Cloud Cargo Eco-Systems Hermes NG

May 22, 2021
in Handlers, Services
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The ground handler is rolling out Hermes’ New Generation (NG) Ecosystem in Singapore

Ground handler dnata Singapore has begun implementation of Hermes Logistics Technologies (HLT)’s New Generation (NG) Ecosystem (Hermes NG) at Changi Airport.

The scalable cloud ecosystem, which includes the Hermes 5 Cargo Management System (CMS), NG Business Intelligence (BI) and Datalakes, Hermes Track&Trace, and additional apps, will support dnata’s ongoing digitization drive.

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Hermes NG will help to streamline workflows, provide greater transparency across the handling process, and improve data sharing for all sections of the supply chain.

Hermes NG data can be used with Artificial Intelligence and machine learning algorithms to help decision-making and optimize business and handling processes.

“The Hermes NG Ecosystem was developed with a best-in-class digital transformation agenda in mind for ground handling,” said Yuval Baruch, Chief Executive Officer, HLT. “Our cloud-based solutions not only support our customers to streamline their services, but the data we collect when matched with machine-learning algorithms also provides valuable insights on efficiencies, costs, and new services.”

dnata Singapore handles over 6,000 tonnes of cargo a week at its 32,000 square meter facility at Changi Airport. H5 will manage all import, export, messaging, service monitoring, and accounting processes for dnata at the hub.

HLT’s NG suite includes Hermes Cloud CMS and Hub Management System, Hermes NG BI and Datalakes, Hermes Self-Serve Apps, and Hermes Application Programming Interface.

“After the successful upgrade and seeing the benefits of the same system across our operations in Australia, we are excited to implement this technology in Singapore,” said Dirk Goovaerts, Regional Chief Executive Officer, Asia Pacific, dnata.

“The Hermes 5 technology allows for improved oversight on a local and global level, supports enhanced customer engagement and service excellence, elevating data sharing with all our stakeholders in the air cargo eco-system, and provides enhanced transparency across the cargo handling process.”
Hermes NG Apps are a set of pay-as-you-go self-serve responsive apps running on any device. Some of the available apps are Track & Trace, Companion App, Slot Booking, and Landside Management.

Tags: Air CargoChangi AirportdnataGround HandlingHermes
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Devender Grover

Devender Grover

Devender was born in the year when the Beatles Group was formed. He holds two master’s degrees in English Literature and Public Administration. He also has an Honors degree in English Literature and a post-graduate diploma in Corporate Communications and Public Relations. He was closely associated with the Indian State Transport Undertakings and Ministry of Transport in his role as Corporate Communications and PR specialist for over two decades handling domestic and international organizations. He ventured into business forming his own Media House, Profiles Media Network Private Limited which is now a twenty years old company. Excelling as an editor, Marketing, PR, Anchor, and Advertising specialist, he is now expertly navigating the world of social media. A widely traveled professional internationally, Devender has a deep understanding of the Air Cargo, Cargo Business, Cargo Airports, Freighters and Cargo Industry at large.

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