ECS Group has rolled out a series of new digital technologies to meet the changing needs of customers. The GSSA said it is now able to offer all of its clients the services of its Cargo Revenue Optimization department, which offers commercial planning, pricing, analysis, real-time reporting, and decision-making support systems.
Its Cargo Digital Factory has also developed other services, such as Apollo –business intelligence and reporting system; Pathfinder – a tracking system; and more recently Quantum – an in-house ad-hoc pricing support system.
It is currently implementing partnerships with the main e-booking platforms to digitize the booking process and generate additional revenues for its customers.
Employees also received training on how to use the new systems through an e-learning platform, which offers online modules on 15 different topics. The group has also put in place a “Change Ambassador” programme to coordinate the implementation of this transformation across all countries.
“We need to stop talking about the future. We’re already there. Our employees and our clients have been very suddenly thrust into a crisis that has turned our industry and our everyday practices upside down, but it has also allowed us to roll out all of our digital solutions. We were ready. And today more than ever, we are determined to continue along this path,” said Adrien Thominet, chief executive of ECS Group.
Cedric Millet, chief strategy and digital officer at ECS Group, added: “All of this means that ECS Group is perfectly ready for its next steps. The digital strategy in place within the group perfectly complements our teams’ business abilities, and as such, it is a significant asset for our customers.” ECS Group has over 1,200 employees in 155 offices across 50 countries and 138 airline clients. Since the beginning of the year, it has transported around 850,000 tonnes of cargo.
