Kerry Logistics Network Limited has launched a customized home delivery service for patient medication in Hong Kong under its pharmaceutical business division Kerry Pharma in collaboration with S.F. Express (Hong Kong) Limited (‘SFHK’) to serve the community pharmacies of local NGOs, from 11 March 2022. Named Medication Home Delivery service, the initiative aims at assisting institutions and organizations to provide remote support for patients in need of help and setting a new standard in home deliveries of patient medication.
The service is tailor-made for patients in vulnerable social groups who are unable to leave their homes to consult doctors or pharmacists during the COVID-19 pandemic. Leveraging Kerry Pharma’s quality-assured experience in pharmaceutical logistics amassed in more than a decade and SFHK’s extensive logistics network and professional express delivery team, this collaborative team can safeguard the quality of the medication under a safe and stringent delivery process. Through a digital tracking system, the entire delivery can be closely monitored in order to provide accurate and speedy same-day deliveries to patients. Patients can also access latest status updates and the information of the courier on the SFHK official website and mobile app to maintain communication during the deliveries.
Samuel Lau, Deputy Managing Director – Integrated Logistics of Kerry Logistics Network, said, “As the fifth wave of COVID-19 outbreak in Hong Kong peaks, many chronic patients are confined to their homes and cannot access pharmacies and hospitals. To ease their burden during such a stressful time, we have the responsibility to harness our resources in pharmaceutical logistics and lend them a hand. We are gratified that we can provide this Medication Home Delivery service in collaboration with SFHK and local NGOs at this time to help those in need.”
Keith Ip, Chief Marketing Officer of S.F. Express (Hong Kong) Limited, said, “SFHK aims to collaborate with a variety of social and corporate organizations, hoping to make good use of the company’s existing resources to serve the community. We are pleased to launch this Medication Home Delivery service together with Kerry Pharma during the pandemic. By combining the strength of SFHK’s extensive network and Kerry Pharma’s industry expertise, we believe that we will be able to provide the greatest support to patients with drug delivery needs.”
Each courier for the Medication Home Delivery service is required to take daily rapid antigen tests before delivery, while all vehicles and delivery-related tools are regularly sanitized to ensure safe and hygienic deliveries. A sophisticated and tailored mechanism to obtain patient consent, secure medication packaging and labelling, individual delivery containers, notification of individual courier’s name and telephone number, as well as a passcode-protected handover process make the Medication Home Delivery service a new standard for home deliveries of medication in Hong Kong.
