Etihad Cargo launches innovative pricing solution to streamline booking process

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  • Etihad Cargo has launched an Instant Offer Rate (IOR) solution to provide customers with faster response times and the most competitive prices based on their requirements.
  • The IOR solution will reduce the time taken to complete pricing transactions by up to 70 per cent, boosting efficiency with the use of automation across the carrier’s network.
  • The new system will generate prices in seconds based on five key booking and flight details, including density, departure day, direct or indirect flights, flight demand and requested services.

Abu Dhabi, United Arab Emirates – Etihad Cargo, the cargo and logistics arm of Etihad Airways, has launched an innovative Instant Offer Rate (IOR) tool, further enhancing the carrier’s online booking portal to streamline the booking process, provide faster response times and offer improved levels of customer service.

Developed in collaboration with IBS Software, Etihad Cargo’s IOR solution will enable the carrier to boost efficiency, reducing pricing transaction times by up to 70 per cent. Utilising automation, the new IOR feature will enhance the booking experience for Etihad Cargo’s partners and customers. Prices are instantly generated based on five key booking and flight parameters, including density, departure day, direct and indirect flights, flight demand and requested services. Using this data, the IOR solution will provide the best available price to customers within a few seconds, offering a seamless, user-friendly booking process via Etihad Cargo’s online portal.

“Since launching Etihad Cargo’s revamped booking portal, the carrier has continued to add features that enhance the customer journey, making it easier and more intuitive for partners and customers to make bookings,” said Leonard Rodrigues, Head of Revenue Management and Network Planning at Etihad Cargo.

“By giving portal users instant access to prices based on their unique requirements, partners and customers have all the tools they need to make a booking within seconds and with the confidence their cargo will be transported across Etihad Cargo’s global network safely, securely and reliably at the most competitive price.”

The launch of the IOR solution is the latest feature to be added to Etihad Cargo’s booking portal, following the recent addition of features enabling the booking of cats, dogs, and dangerous goods. The carrier remains committed to enhancing customer service with the development and implementation of customer-centric features and tools as part of its ongoing digitalisation strategy.

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Devender was born in the year when the Beatles Group was formed. He holds two master’s degrees in English Literature and Public Administration. He also has an Honors degree in English Literature and a post-graduate diploma in Corporate Communications and Public Relations. He was closely associated with the Indian State Transport Undertakings and Ministry of Transport in his role as Corporate Communications and PR specialist for over two decades handling domestic and international organizations. He ventured into business forming his own Media House, Profiles Media Network Private Limited which is now a twenty years old company. Excelling as an editor, Marketing, PR, Anchor, and Advertising specialist, he is now expertly navigating the world of social media. A widely traveled professional internationally, Devender has a deep understanding of the Air Cargo, Cargo Business, Cargo Airports, Freighters and Cargo Industry at large.