Delta Cargo has selected IBS Software’s iCargo platform to digitally transform its operations, increase profitability and provide better service to customers and partners. The full iCargo management suite will be implemented to provide Delta Cargo with an end-to-end view of its air value chain, delivering real-time operational insight to enable proactive data-led business decision-making.
The partnership with IBS Software is the latest milestone in Delta Cargo’s mission to deploy innovative technology platforms that create new and differentiated experiences following a record revenue year in 2021. Key functions that will be improved include sales and inventory, cargo terminal operations, air mail management, customs and security, quality management and mobile applications. To ensure the success of this large and complex transformational program for Delta Cargo, IBS Software’s Consulting and Digital Transformation group will also play a key role in enabling the transformation from a people, process and technology perspective.
“Delta Cargo plays a vital role in Delta’s future, and we have high ambitions to guarantee world-class experiences for every customer and partner,” said Rob Walpole, Vice President, Delta Cargo. “Fundamental to achieving that goal is investing in the technology platforms that allow us to deliver differentiated products and services while creating seamless processes for our team and partners. The iCargo platform is crucial to our goal to build on our momentum in air cargo and cements our position as a world-leading, technology-first carrier.”
iCargo’s cloud-based platform will seamlessly unify all aspects of sales and operations functions, modernize its technology toolkit with innovative capabilities and enable efficient communication with customers, partners and service providers via APIs.
“At Delta Cargo, our main priority is to continuously improve our processes and better our teams’ performance to provide an industry-leading customer experience. In an effort to provide transparency and boost flexibility for our customers, we will replace our legacy operating system with iCargo from IBS Software” said Vishal Bhatnagar, Managing Director of Cargo Operations, Delta Cargo. “The new platform also allows Delta Cargo to align closer with JV partners. With the conversion, we will improve our global operation including Delta and vendor-managed locations.”
“Delta Cargo is of great strategic significance to Delta Air Lines, one of the biggest and most progressive airlines in the world, and it is an honour to be selected to power such a major step in its digital transformation. By putting digital technology at the core of its operations, Delta Cargo is ideally positioned to optimize its services and provide a customer and partner experience that will drive growth for years to come. We’re thrilled that Delta has chosen us to be their partner in this transformation journey,” said Sam Shukla, Americas Region VP at IBS Software.
