Etihad Cargo appoints WFS as US-wide cargo handling agent


Etihad Cargo, the cargo and logistics arm of Etihad Airways, has appointed Worldwide Flight Services (WFS), a member of the SATS Group, as the carrier’s US cargo handling partner to enhance its capabilities in the region.

Etihad Cargo has expanded its network with WFS to incorporate all the carrier’s stations in the US. From 3 October, WFS will be Etihad Cargo’s cargo handling partner at Chicago O’Hare International Airport (ORD), in addition to providing cargo handling services at John F. Kennedy International Airport (JFK) and Washington Dulles International Airport (IAD).

Thomas Schürmann, Head of Cargo Operations & Delivery at Etihad Cargo, said: “Etihad Cargo is committed to providing consistent, high-quality, end-to-end air cargo solutions.

“Therefore, it is imperative the carrier collaborates with cargo handling partners that can meet these expectations and deliver exceptional services in full compliance with Etihad Cargo’s standards and industry requirements.

“Expanding Etihad Cargo’s network with WFS to encompass all three of the carrier’s US stations will enable the carrier to ensure Etihad Cargo’s robust quality standards are maintained throughout the cargo’s entire journey.”

“WFS’ investment in new facilities at ORD and JFK, growth in our cargo business in North America, and unwavering focus on service quality are the cornerstones of our partnership with Etihad Cargo,” said Frank Clemente, Senior Vice President Cargo and Express, North America at WFS.

“In line with SATS Group’s vision for the future of cargo handling, we are introducing digital solutions for efficient dock management and landside operations, investing in auto-dimensioning equipment to improve accuracy, implementing IATA DG Autocheck for safer handling of dangerous goods, and providing real-time warehouse progress monitoring for customers.

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“We are also introducing an automated pallet storage system called Raft to optimise storage and retrieval efficiency.

Among the WFS cargo handling facilities Etihad Cargo will utilise at ORD are two dedicated parking positions conveniently located directly outside WFS’ cargo warehouse and the cargo handling agent’s brand new ORD airport facility, which features state-of-the-art temperature-controlled storage rooms.

This new facility is equipped with a large cool room providing the capacity for eight pallets, which will bolster Etihad Cargo’s end-to-end cool chain capabilities in the region.

“We are delighted to be expanding our partnership with Etihad Cargo through the award of these three stations in North America,” said Mohammed Esa, Executive Vice President Group Commercial at WFS.

“Our global network as part of the SATS Group gives us a great opportunity to serve our strategic customers consistently and support their growth in key cargo markets.

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Devender was born in the year when the Beatles Group was formed. He holds two master’s degrees in English Literature and Public Administration. He also has an Honors degree in English Literature and a post-graduate diploma in Corporate Communications and Public Relations. He was closely associated with the Indian State Transport Undertakings and Ministry of Transport in his role as Corporate Communications and PR specialist for over two decades handling domestic and international organizations. He ventured into business forming his own Media House, Profiles Media Network Private Limited which is now a twenty years old company. Excelling as an editor, Marketing, PR, Anchor, and Advertising specialist, he is now expertly navigating the world of social media. A widely traveled professional internationally, Devender has a deep understanding of the Air Cargo, Cargo Business, Cargo Airports, Freighters and Cargo Industry at large.