Finnair Cargo to open new online services to ease our customers’ daily work


Finnair Cargo is opening new online services for its customers. With the new services, customers can access real-time rates and availability, and make, amend, and track bookings and get confirmation any time of the day. New services also include an option for booking special cargo and as well as the allotment booking functionality.

Our target is to make our customers’ daily work easier, by offering intuitive and stunningly simple digital services,” says Karri Kauppi, Head of Revenue and Pricing, Finnair Cargo. “Giving a possibility to make special cargo as well as allotment bookings online is key for our customers as one-third of all shipments with us are special cargo,” Kauppi continues.

Finnair Cargo has been driving industry digitalization for years, mainly focusing on digitalizing its terminal operations and opening one of the most modern air cargo terminals in 2018. Digitalising services and commercial operations will be the focus in the future. “Digitalisation is continuously offering new possibilities to improve our performance as well as creating transparency towards our customers,” Fredrik Wildtgrube, Vice President Finnair Cargo. “Creating value for our customers via digital means is part of our long-term strategy and development plan. We have designed our own booking channel with our customers’ needs in mind and expanding their options to select how they choose to do business with us”.

New digital services open today, 14th September for Finnish customers and rollout will start from Sweden, Denmark, and the Baltics during September 2021. Further rollout to key markets for digital sales will continue during the rest of 2021 and in 2022.

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Devender was born in the year when the Beatles Group was formed. He holds two master’s degrees in English Literature and Public Administration. He also has an Honors degree in English Literature and a post-graduate diploma in Corporate Communications and Public Relations. He was closely associated with the Indian State Transport Undertakings and Ministry of Transport in his role as Corporate Communications and PR specialist for over two decades handling domestic and international organizations. He ventured into business forming his own Media House, Profiles Media Network Private Limited which is now a twenty years old company. Excelling as an editor, Marketing, PR, Anchor, and Advertising specialist, he is now expertly navigating the world of social media. A widely traveled professional internationally, Devender has a deep understanding of the Air Cargo, Cargo Business, Cargo Airports, Freighters and Cargo Industry at large.