Turkish Cargo received the “Innovative International Cargo Airline of the Year” award at the “International Award for Excellence in Air Cargo ” ceremony.
Turkish Cargo has also been awarded in the “Innovative Logistics Solutions in Air Cargo” category, with SMARTIST facility.
Ali Turk, the Chief Cargo Officer of Turkish Airlines, said: “We are glad to have been announced as an innovative air cargo brand once again in the international arena. I hereby express thanks to our colleagues who have contributed to such achievement. Being able to remain competitive in the developing and digitalized world starts with understanding and meeting the requirements of the staff members and business partners. We, as Turkish Cargo, regard our investments in infrastructure and technology as a holistic development cycle spreading to all processes from our human resources policies to our sales channels. Such a strategy enables a dynamic organizational structure based on a young and skilled staff. Thus, our teamwork and business culture progress in harmony with the digital transformation processes.”
The state-of-the-art cargo facility of Turkish Cargo SMARTIST
At SMARTIST, one of the state-of-the-art cargo facilities in the world, cargo is stored and transferred by a computer-controlled Automated Storage and Retrieval System (ASRS). Besides, ULD storage processes are automated using the ULD Storage System. Work Order project synchronizes and checks the in-warehouse handling processes through automated systems. By integrating RPA (Robotic Process Automation) technology with all processes, manual and repetitive tasks are performed 24/7 without relying on humans.
Turkish Cargo has also developed Cargy, a WhatsApp Chatbot, to enable cargo tracking and schedule inquiries. Delivering uninterrupted and full customer contact, Cargy enables readily cargo tracking and O& D-based schedule inquiries without any time constraint. Thanks to such smart logistics systems, not only the operational processes are expedited, but also any unfavorable circumstance that might arise is minimized and the workforce can be assigned to value-added tasks.
