ALL-IN – ECS Group covers every aspect of air cargo management

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ALL-IN is one of the ten Abilities that form ECS Group’s Augmented GSA concept. It offers the most comprehensive air cargo management solution in the industry.

“The all-encompassing cargo management solution” is the tagline given to ECS Group’s ALL-IN product, one of the ten Abilities forming its unique Augmented GSA concept. With its unique, all-inclusive palette of Sales, Marketing, Revenue Optimisation, Network Operations, Quality, Safety, and Security Management, Interline Management, Claim Handling, and even Charter Operations on offer, ECS Group delivers consistently high-level management services to cargo carriers, wherever they are required.

“With ALL-IN, we are proud to offer airlines an unparalleled  Total Cargo Management benefiting from our worldwide presence, allowing us to cover our customers’ entire network.” Adrien Thominet, Executive Chairman of ECS Group, emphasizes. From Sales all the way through to Claims Handling, including all processes in between, ECS Group not only covers every aspect of airline sales operations, but – given its extensive global network – is also able to offer this wherever its customers fly to. “ALL-IN is the most detailed outsourcing offer in the GSA market, today, and is underpinned with our in-house digital and revenue-optimisation tools, ensuring both optimum process efficiency and maximum revenues for our airline customers” Robert Van de Weg, Chief Commercial Officer explains.  

A dedicated Key Account Manager (KAM) acts as a single point of contact between the airline and ECS Group, and steers the detailed transition to ALL-IN. Over a period of two to six weeks, depending on the complexity and scope of the operations selected by the carrier, the KAM coordinates the internal steps with the eight-strong ALL-IN team based mainly in Frankfurt, Germany, and ECS Group’s commercial, digital, and legal departments. The KAM oversees the set-up of a dedicated local office, where required, and arranges part-time or full-time airline representation, accordingly. ALL-IN offices currently exist in Germany, Belgium, the United Kingdom, the Netherlands, and Moldova.

Following the successful transition to ALL-IN, the KAM remains the airline’s single point of contact on a daily basis, coordinating regular meetings and performance reviews with the carrier to ensure customer satisfaction, and to continue to develop and expand the airline’s business.

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Devender was born in the year when the Beatles Group was formed. He holds two master’s degrees in English Literature and Public Administration. He also has an Honors degree in English Literature and a post-graduate diploma in Corporate Communications and Public Relations. He was closely associated with the Indian State Transport Undertakings and Ministry of Transport in his role as Corporate Communications and PR specialist for over two decades handling domestic and international organizations. He ventured into business forming his own Media House, Profiles Media Network Private Limited which is now a twenty years old company. Excelling as an editor, Marketing, PR, Anchor, and Advertising specialist, he is now expertly navigating the world of social media. A widely traveled professional internationally, Devender has a deep understanding of the Air Cargo, Cargo Business, Cargo Airports, Freighters and Cargo Industry at large.