CargoAi, a global leader in artificial intelligence solutions for airfreight, has unveiled its latest innovation — CargoCoPilot Agent: Unified AI for Air Cargo. The new conversational platform is designed to streamline daily workflows for airlines, general sales agents (GSAs), and freight forwarders by automating routine tasks across multiple communication channels.
The CargoCoPilot Agent operates seamlessly on WhatsApp, email, airline websites, and CargoAi’s own CargoMART platform. It provides real-time assistance for key industry functions including air waybill (AWB)-based tracking, rate and capacity searches, automated bookings, and instant responses to common inquiries. By reducing manual back-and-forth, the solution promises to speed up industry response times while alleviating the burden of repetitive tasks.
“This launch represents a major milestone in our journey to make air cargo operations autonomous, intuitive, and connected,” said Matt Petot, CEO of CargoAi. “AI must feel natural, trustworthy, and useful from day one. With CargoCoPilot Agent, a forwarder can simply ask, ‘Show me rates to JFK’ or ‘Where is my shipment?’ — and the Agent does the rest. We are deploying AI live, at scale, with measurable business value. Our goal is to automate no less than 50% of email interactions across the industry, freeing professionals to focus on higher-value activities.”
What the Agent Delivers
The CargoCoPilot Agent offers a multilingual, consistent experience across digital and mobile platforms. Among its key features:
- Real-time shipment visibility: AWB-based tracking and milestone updates via WhatsApp, web, or in-app chat.
- Natural language search: Forwarders can search for rates and capacity with simple queries such as “Show rates SIN → JFK on 10 September 2025.”
- Automated bookings: The Agent extracts shipment details (origin, destination, weight, dimensions) from emails or chats and confirms bookings instantly.
- Instant FAQs: Reduces repetitive tickets by answering standard queries on delivery cut-offs, service rules, or operational instructions.
- Operational lookups: Provides details such as ground handling agent (GHA) contacts, airline representatives, and applicable charges.
- Email automation: Generates instant responses to common requests like “Where is my shipment?” or “Any space on tomorrow’s flight?”
- Customization: Fully white-labeled and configurable for airlines, GSAs, and forwarders to integrate into their own communication channels.
- ONE Record compatible: Integrates with multiple data sources, including IATA’s ONE Record servers, for secure and standardized information exchange.
Secure by Design
CargoAi emphasizes that the Agent has been built with privacy and security at its core. The platform blends large language models (LLMs) for conversational understanding with predictive machine learning for rate and capacity optimization. Importantly, CargoAi trains its models exclusively on proprietary datasets hosted on its own servers, ensuring customer data is never used to train public AI models.
The Agent is also confidence-aware, meaning tasks with high certainty are executed instantly, while lower-confidence cases are flagged for human review. This hybrid approach ensures speed without compromising accuracy.
Built on a Proven AI Ecosystem
CargoCoPilot Agent builds on CargoAi’s existing AI portfolio:
- CargoCoPilot AI Outlook Plugin: Extracts shipment details directly from emails into CargoMART.
- CargoCoPilot via API: Converts unstructured email requests into structured data, automating thousands of quotes per month with a 94% automation rate.
- AI-Powered Rates: Offers dynamic rate suggestions by combining real-time airline data with historical market trends.
By expanding these capabilities into a unified, multi-channel agent, CargoAi is aiming for the next level of digital transformation in airfreight.
Roadmap: Continuous Evolution
CargoAi plans to continuously enhance the Agent’s capabilities by broadening integrations with additional systems, expanding domain knowledge, and improving autonomous handling of inquiries. The company’s iterative learning model will ensure weekly updates that adapt to operational patterns while safeguarding user privacy.
“CargoCoPilot Agent is designed to align directly with cargo professionals’ daily needs. It reduces workloads, accelerates responses, and evolves as industry demands shift,” added Petot.
With this launch, CargoAi positions itself at the forefront of AI adoption in air logistics, signaling a shift toward a more autonomous, responsive, and digitally connected air cargo ecosystem.
