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Heathrow’s Cargo Community selects BT’s CCS-UK to improve landside efficiency

Devender Grover by Devender Grover
June 5, 2025
in Airports
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Heathrow has announced new measures to help make cargo operations more efficient and reduce its impact on our local community. Ranging from hauliers and forwarders to ground handlers and airlines, Heathrow has brought together all those who have a stake in the airport’s cargo operations into a new Cargo Community Steering Committee, ensuring daily operations and longer-term investments bring the best value to all of our customers. Efficient landside vehicle flows are a critical enabler to Heathrow’s role as the UK’s largest port by value.

After Heathrow’s cargo community was invited to review several suppliers, BT’s CCS- UK Advanced Information System (AIS) has been selected by the community to implement its slot booking solution for landside movements. BT brings significant operational understanding and in-depth knowledge of Heathrow’s community and geography, together with integration with its existing customs capabilities. By implementing AIS across our cargo estate, Heathrow’s cargo community is looking forward to being able to better plan and manage landside traffic flows, increasing the efficiency of pick- ups and drop-offs of time-sensitive cargo and reducing waiting times.

An overall reduction in vehicle movements and congestion is expected, which will be monitored in support of our Heathrow 2.0 sustainability strategy. Responding to our community’s desire to better provide for trucks arriving from long distances, a new landside truck parking facility is now being trialled, giving vehicles a safe place to wait away from the main cargo estate and incorporating welfare facilities for drivers. High quality data remains a core component underpinning our cargo strategy, and we are pleased to be continuing our partnership with Nallian and WorldACD.

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James Golding, Head of Cargo and Airline Partnerships at Heathrow said: “Together, our new approach to engagement across our cargo community, the implementation of AIS, our truck parking facility trial, and data-led focus will ensure we continue growing Heathrow’s cargo proposition to be fit for the future.

Devender Grover

Devender Grover

Devender was born in the year when the Beatles Group was formed. He holds two master’s degrees in English Literature and Public Administration. He also has an Honors degree in English Literature and a post-graduate diploma in Corporate Communications and Public Relations. He was closely associated with the Indian State Transport Undertakings and Ministry of Transport in his role as Corporate Communications and PR specialist for over two decades handling domestic and international organizations. He ventured into business forming his own Media House, Profiles Media Network Private Limited which is now a twenty years old company. Excelling as an editor, Marketing, PR, Anchor, and Advertising specialist, he is now expertly navigating the world of social media. A widely traveled professional internationally, Devender has a deep understanding of the Air Cargo, Cargo Business, Cargo Airports, Freighters and Cargo Industry at large.

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