- Virgin Atlantic Cargo is transforming the infrastructure of its fast-growing business to maintain and grow volumes won during the pandemic
- The airline has chosen FLX Cargo, Accelya’s integrated cargo platform, as the key pillar to deliver its business strategy, underpinned by a relentless focus on commercial and operations optimization
Accelya, a leading global provider of technology solutions to the travel industry, today announced that it has been selected to power the digital transformation of one of the world’s fastest-growing airlines, Virgin Atlantic Cargo – as part of the airline’s transformation of its technology infrastructure to maintain and grow volumes won during the pandemic.
As a result of this agreement, Virgin Atlantic Cargo is transforming its enterprise-wide cargo management platform, dubbed ‘Voyager’, with Accelya’s FLX Cargo Platform to deliver a differentiated product offering an enhanced customer experience.
The FLX Cargo Platform will provide the airline with greater commercial and operational control, including complete control over its distribution channels. The technology will also enable Virgin Atlantic Cargo to better manage and optimize its business. At the same time, enhanced customer engagement will give the airline the technical ability to deliver its brand promise. As a result, Virgin Atlantic Cargo can provide superior experience and value to its growing customer base.
The integrated Accelya FLX Cargo Platform digitizes every aspect of the cargo process from offer to settlement. The airline will leverage this platform to create, optimize and distribute offers, manage the order lifecycle, and deliver network-wide and ULD operations.
“Virgin Atlantic Cargo is an inspirational example of a smart-thinking airline that drove overall profitability through the pandemic with cargo operations,” said Sandeep Fernandes, Head of Global Cargo Business at Accelya. “We are pleased to support the airline’s ongoing transformation to make the Voyager platform the best in the market so that it can continue to grow and provide a market-leading cargo service.”
Phil Wardlaw, Managing Director at Virgin Atlantic Cargo commented: “As we emerge from the pandemic, technology-based evolution is at the core of our journey to becoming the most loved cargo airline. The very latest version of Acceyla’s FLX Cargo Platform will enable a step-change in aiding our customers to connect anytime, anywhere, and via any channel. The platform allows us to create new capabilities from which we will continually improve and advance our services and our digital proposition. Our teams are already well advanced on their path to an early 2023 implementation of the first in a series of exciting new developments and features.
“Given our longstanding relationship with Accelya and their expertise in cargo technology solutions, they are the natural choice as a technology partner. The investment and development in the FLX platform are impressive and provide the foundations for a significant benefit to our and our customers’ businesses in the years ahead.”
