Worldwide Flight Services (WFS) has completed the latest implementation stage of its digital roadmap by transitioning 15 of its air cargo handling stations in France to CHAMP’s Cargospot Software-as-a-Service (SAAS) solution.
WFS signed a contract with CHAMP at the end of 2021 to implement Cargospot as the core cargo management system for its Europe, Middle East, Africa and Asia operations. This latest migration in France, the country with most WFS stations in the region, covers cargo terminal operations in Paris CDG, Paris Orly, Bordeaux, Lille, Lyon, Mulhouse, Montpellier, Marseille, Nice, Nantes, Strasbourg, and Toulouse.
France joins WFS cargo stations in Belgium, Denmark, Ireland, Italy, the Netherlands, Spain, and Sweden which have already successfully deployed the new system.
The migration includes the Cargospot Mobile application using modern iOS or Android smartphone or tablet devices, giving WFS transformational benefits in terms of removing manual processes and paperwork from the cargo handling process. WFS cargo handling teams and customers using the new system now enjoy faster access to real-time data and greater visibility of cargo within their responsibility, such as up-to-date status information on export and import freight shipments, measured against key milestones agreed in respective customer Service Level Agreements (SLAs).
“The rollout of Cargospot SAAS across our EMEAA stations is on track thanks to the response of our teams across the region to embrace this new technology. By investing to replace paper-based processes, we are enabling our teams of cargo handling professionals to focus on our main priorities of safety, security, and operational excellence. More of our stations in EMEAA will switch over to Cargospot in the coming weeks as we continue to deliver our digital roadmap and gain the benefits this provides for both WFS and our customers,” said Pedro Garcia, Group Chief Information Officer at WFS.
“CHAMP is thrilled to be an integral part of WFS’ digital transformation journey. We continue to enhance our services with a key focus on operational efficiency in the warehouse, enabling increased collaboration between key stakeholders at airports – further increasing WFS’ relations with its customers,” said Nicholas Xenocostas, VP Commercial & Customer Engagement at CHAMP Cargosystems.
Using Cargospot Mobile, WFS’ warehouse teams benefit from:
- Simplified data capture through touch, swipe, and drag-and-drop actions
- Larger information screens on tablets replacing remove paper processes
- Reliable connectivity able to switch between Wifi and 3G/4G/5G connectivity
- Automated validation of user actions to provide immediate feedback and prevent errors
- Electronic checklists to enable warehouse staff and managers to conform to industry and local
WFS teams across EMEAA are using the CHAMP Academy’s highly intuitive online learning platform to familiarise themselves with the new technology. The rollout of Cargospot SaaS continues the longstanding partnership between CHAMP and WFS in support of WFS’ cargo handling organisation covering 30,000 employees serving more than 300 customers at 160 major airports in 17 countries on five continents.
