IAG Cargo Powers Up its customer experience team with New Leadership Appointments

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  • The new appointments will focus on the end-to-end customer experience, transforming the way customers engage with IAG Cargo
  • Pat Dobie becomes Chief Customer and Infrastructure Officer
  • George Efkolodis joins the business as Head of Customer Experience

IAG Cargo, the cargo division of International Airlines Group (IAG) has announced new key customer-focused appointments to its leadership team. Pat Dobie, previously Chief Transformation Officer, is appointed Chief Customer and Infrastructure OfficerGeorge Efkolodis joins the business as Head of Customer Experience, with over 20 years of experience in the aviation industry. 

These appointments underline the business’s ‘always moving’ mantra and its commitment to ensuring customers are at the heart of the business. They will focus on the end-to-end customer experience as the business continues to increase capacity on its network whilst offering cargo-only services and its popular charter product.

Pat Dobie who has been with IAG Cargo since 2017 and has over 30 years of experience in the logistics and aviation sector has been instrumental in the business’s strategic change and transformation initiatives, fostering an agile culture whilst advancing digital capabilities.

George Efkolodis has over 20 years of experience in the aviation sector, having held senior roles at Munich Airport International, Heathrow, and IATA. Pat and George will be supported by an expanding global customer services team.

Pat Dobie, Chief Customer, and Infrastructure Officer commented: “The past year has been an eventful one for IAG Cargo, with many highlights. We celebrated our 10-year anniversary, transported more than 20,000 tonnes of PPE, delivered COVID-19 vaccines, and created a new charter product – incredibly popular with our customers. “Throughout the pandemic, we have adapted for our customers as their needs evolved – and I am thrilled to be leading this team supported by George, as we work to create new ways to connect with customers at every touchpoint; supporting them every step of the way.”

George Efkolodis Head of Customer Experience commented: “My appointment comes at an exciting and crucial time for the business – I couldn’t be more pleased to join the team leading IAG Cargo into its next chapter. Our continued success depends on our customers and ensuring they get the most out of IAG Cargo.

“I am looking forward to working with the team bringing my knowledge and expertise to establish a solid foundation for ongoing growth to drive the business forward.”

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Devender was born in the year when the Beatles Group was formed. He holds two master’s degrees in English Literature and Public Administration. He also has an Honors degree in English Literature and a post-graduate diploma in Corporate Communications and Public Relations. He was closely associated with the Indian State Transport Undertakings and Ministry of Transport in his role as Corporate Communications and PR specialist for over two decades handling domestic and international organizations. He ventured into business forming his own Media House, Profiles Media Network Private Limited which is now a twenty years old company. Excelling as an editor, Marketing, PR, Anchor, and Advertising specialist, he is now expertly navigating the world of social media. A widely traveled professional internationally, Devender has a deep understanding of the Air Cargo, Cargo Business, Cargo Airports, Freighters and Cargo Industry at large.