New artificial intelligence capabilities within myCargo platform enhance booking efficiency, automate quotations, and redefine the future of customer interaction in air cargo
Air France KLM Martinair Cargo (AFKLMP) is accelerating its digital transformation journey through the strategic deployment of artificial intelligence (AI) across multiple areas of its business, leveraging advanced technologies to enhance automation, improve operational efficiency, deliver personalised services, and generate more powerful data-driven insights.
As part of its latest innovation initiatives, AFKLMP has introduced a new AI-powered Auto-Fill functionality within its myCargo digital self-service platform, designed to simplify and significantly accelerate the cargo booking process for customers.
The new capability enables customers to copy shipment information directly from emails or other unstructured text sources and paste it into the myCargo portal. Using artificial intelligence, the system automatically recognises, interprets, and extracts essential shipment details—including dimensions, weight, number of pieces, and other booking information—and instantly populates the relevant fields required to complete a cargo reservation.
By removing the need for repetitive manual data entry, the AI-driven feature reduces administrative workload, minimises the risk of human error, improves data accuracy, and enables freight forwarders and logistics partners to complete bookings more quickly and efficiently.
Alongside Auto-Fill, Air France KLM Martinair Cargo is also progressively introducing an AI-powered Auto Quote solution, a new capability designed to automatically generate highly accurate spot-rate quotations for customer requests submitted through the myCargo platform or received via email.
The automated quotation tool is expected to dramatically reduce response times, allowing customers to react more rapidly to changing market conditions, secure available capacity faster, and deliver improved service levels to their own customers.
According to AFKLMP, the adoption of AI represents a key pillar of the company’s next phase of commercial transformation, where intelligent technology will play a central role in reshaping the customer experience across the air cargo value chain.
GertJan Roelands, Senior Vice President Commercial at Air France KLM Martinair Cargo, emphasized the transformative potential of artificial intelligence for the industry.
“AI will be one of the key accelerators of the next phase of our commercial transformation. We believe AI has the potential to fundamentally reshape how customers search, book, manage, and interact with air cargo services,” said Roelands.
“The introduction of AI-powered capabilities such as Auto-Fill and Auto Quote demonstrates how technology can simplify complex processes, improve speed and accuracy, and create a more seamless customer experience.
“However, this is only the beginning. We see AI playing an increasingly important role across the entire customer journey, from personalized recommendations to predictive service and intelligent decision support.”
He added that by combining advanced technology with the expertise and industry knowledge of its teams, AFKLMP aims to create the next generation of customer experience in air cargo while delivering greater value to customers and the business alike.
The company is continuing to develop additional AI-based solutions that will be gradually introduced as part of its broader commitment to innovation, customer-centric services, and commercial excellence.
The latest developments reflect a wider transformation taking place across the global air cargo industry, where artificial intelligence is increasingly being adopted to automate complex processes, enhance decision-making, improve visibility, and provide faster, more intelligent interactions between carriers, freight forwarders, and shippers.
By embedding AI into customer-facing platforms such as myCargo, Air France KLM Martinair Cargo is positioning itself at the forefront of the digital evolution of air freight, where speed, accuracy, personalisation, and seamless digital experiences are becoming essential competitive differentiators.
